Return policySorella Salon & Spa guarantees the satisfaction of all products. Should a product not meet your standards or expectations, we will exchange the product for another product of your choosing of equal value. No refunds will be given.

Cancellation PolicyPlease cancel or reschedule your appointment 24 hours prior to your scheduled service to avoid a 100% charge of total service price. A credit card is required to book services. 

Satisfaction PolicySorella Salon & Spa guarantees your satisfaction for 14 days after your date of service. If you were unsatisfied with our service, Sorella would like to take the opportunity to see you for a follow up correction appointment that is complimentary. There will be no refunds. 

Consent PolicySorella requires a consent form for any guest under the age of 18 years old. If a parent/guardian is responsible for the service fee, a verbal consent is required. A credit card may be required to make the reservation. 

Consultation Policy- We are happy to give an initial consultation complimentary. Any other consultation after the first is a $20 service fee.