Return policy- Sorella Salon & Spa guarantees the satisfaction of all products. Should a product not meet your standards or expectations, we will exchange the product for another product of your choosing of equal value. No refunds will be given.
Cancellation Policy- Please cancel or reschedule your appointment 24 hours prior to your scheduled service to avoid a 50% charge of total service price. A credit card may be required to book selected services.
Satisfaction Policy- Sorella Salon & Spa guarantees your satisfaction for 14 days after your date of service. If you were unsatisfied with our service, Sorella would like to take the opportunity to see you for a follow up correction appointment that is complimentary. There will be no refunds.
Consent Policy- Sorella requires a consent form for any guest under the age of 18 years old. If a parent/guardian is responsible for the service fee, a verbal consent is required. A credit card may be required to make the reservation.